We're real people (meet the team), and answering questions is part of everyone's job here. Lisa's also the one working all day solely to do everything she can to help you out!
If you'd like to discuss any ways we can improve ActiveInbox, or have any other questions, please drop by the Forum. You can also reach us on firstname.lastname@example.org, but we'll answer the forum first (we prioritise it because everything is better when we can all share in the answer!).