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Do things when you promise

Due Dates help ensure that nothing important disappears into the abyss of your inbox. Instead, you'll effortlessly maintain relationships with colleagues and customers by delivering when you say you will.

Giving an email a Due Date

  1. Click the Due Date button at the top and select your completion date from the choices there.
  2. If the date you want isn't one of our common dates, select Choose a Date and pick the one you need from the calendar

Your Today list is unmissable

Above your inbox, you can click 'Today' and your list of things due today will stay right under your nose.

If you're overwhelmed by the number of Today items, you can break them into digestible chunks and prioritize by dragging urgent items to the top. Find out more.

Finishing Something

When you've completed a task, just click the 'Done' button which has a tick on it. You can do this from the Today view or from inside an opened email

Tips

What is the difference between Waiting On reminders and Due Dates?

Essentially, Due Dates mean “I have to complete this by day X, keep my attention on it as it approaches”. Whereas Waiting On reminders mean “This item is blocked, keep it away until something happens".

You can apply both. For example, if you need to complete something by next Wednesday you could set a due date for then. But to help you complete it, you have to get information from a colleague, and so you send them an email and add a Waiting On reminder for tomorrow.

What happens if I need multiple due dates?

E.g. one to remind me when to next take action, and one for when the deadline is truly happening?

We suggest you treat Due Dates like the “next time I should do something date”, and keep altering it every time you revisit the email/task. You could store the real deadline in the Notes field as a reminder.

Can I set a specific time for my Due Date?

If you're thinking 'I want to set a time for my reminder, e.g. to call Sue at 10am' then please remember that time-specific actions have a better name: appointments. And they're much better managed on your GCal (it'll even send a reminder to your inbox!).

Can a Due Date return the email to my inbox?

As a team, we've wrestled often with the question 'should we put all emails that have hit their reminder back into the inbox?'. Well, we went ahead and tried it as an experimental feature, and do you know what happened? Everyone kept bringing things back to their inbox, clogging it up, and then promptly setting the reminder for tomorrow. It created a growing tidal wave of emails ahead of you.

That might be common deadline behavior, but it's the exact opposite of what we stand for: helping you keep a clear head and stay in positive, relaxed control throughout your day. We believe it's much better to keep a simple Today list, ordered by priority, and then work through it - while staying away from the noisy interruptions coming into your inbox.

You’ll notice that things you give a Due Date are removed from your Inbox

(This is a preference - you can disable it!). Don’t worry, ActiveInbox is tracking it, and now you’re one step closer to Inbox Zero. If you’re ever worried, click ‘All (including Finished)’ on your sidebar and you’ll see everything.