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Getting Started

Our intro video gives you a very simple, and complete, overview of everything you need. For more detail, you can investigate specific features and tips on the sidebar.

We're real people (meet the team), and answering questions is part of everyone's job here. Lisa's also the one working all day solely to do everything she can to help you out!

If you'd like to discuss any ways we can improve ActiveInbox, or have any other questions, please drop by the Forum. You can also reach us on support@activeinboxhq.com, but we'll answer the forum first (we prioritise it because everything is better when we can all share in the answer!).

I've paid - what do I do next?

All you should have to do is refresh Gmail!

If that doesn't do it, check and try:

  • Check ActiveInbox is installed into your browser. If you cannot see any part of ActiveInbox in Gmail, and it's not in your browser's Extensions/Addons list, please install it.
  • Enter your ActiveInbox password to complete the set up. At the top of Gmail, you'll see a bar with a green button, 'Connect to your ActiveInbox Account'. Just click it and enter your password!

Can I use it on my mobile devices?

Yes indeed!

Download on App Store Download on Google Play

Can I assign a time to my Due Dates?

If something has a time, it's an event, and is best represented by adding it to your GCal (and GCal will even email you a reminder when it's due).

(If you have a good reason why this isn't the case, please bring it to the Forum and we can discuss!)

Can I set up recurring tasks?

We haven't built this in as a feature yet, but Ronald made a great suggestion on the Forum

Do you return Due Date items to my inbox when they're due?

We've researched this, tested it, and ultimately decided not to - we believe there's a better way.

We found, during testing 'Return to Inbox', that most people gave something a due date, then when it came back into the inbox, pushed it back out for a few more hours.

I.e. they were suffering the stress of something coming into the inbox, not having time to do it (we're very bad at predicting when we'll be free), and then ignoring it rather than doing it.

That stress and bad timing is eliminated just by using a simple Today list. One that lets you prioritize your day's items by moving them up and down,and where your only job is to calmly reduce the Today list to zero. (We do show the Today list above your Inbox though, so it's impossible to ignore).

Can I add Contexts, Time Required, and other meta data to tasks?

This is quite an advanced topic! We don't recommend you think about this if you're just starting with ActiveInbox. But it is possible.

ActiveInbox can have many Label Types, which are a list of folders that have a similar utility. A Label Type consists of a name and a label prefix. By default, the only Label Type is Projects, which has the label prefix P/.

For example, if you share a Gmail account with team mates, you might have a Label Type of Users (with label prefix U/), which contains a folder for every person who accesses the account, so you can assign emails to different people.

And a common use is to have a Label Type of References (with the label prefix R/), where each folder represents a distinct type of information.E.g. Meeting Notes, Praise, Receipts.

Should I be worried that ActiveInbox creates a lot of Gmail labels?

No, there's no limit on how many Gmail labels you can have, and if you use the ActiveInbox sidebar, they're neatly hidden away.

In return, by using Gmail labels are the "database" for all your tasks and projects (e.g. something you're Waiting On just has the !Waiting On Gmail label), the organization you implement with ActiveInbox is available anywhere you use Gmail - even if ActiveInbox is not installed.

We also auto-clean certain labels, like Due Dates...

When you load Gmail it checks all your due-date labels (e.g. ZD/yyyymmdd), and if they're not associated with any emails (i.e. not in use), then they're deleted to minimize the total number of labels in your account.

(Don't worry, there are lots of safety checks to make sure labels cannot be incorrectly deleted).

Can I collaboratively share data with my team?

No -- ActiveInbox is built to the work the same way as email itself, as a single user. (But please come and discuss in the Forum if you want us to!)

Where is my data stored? Do I have to give you my credentials to access my email?

No (or strictly speaking, not for 95% of the features - and the 5% is optional!). Please see our Privacy Policy.

What happens if I don't like it, is it easy to uninstall?

Just go into your browser's extension list, find ActiveInbox, and click uninstall. All your organization is intentionally left intact, but you can delete that too by going into Gmail's Settings and removing all status labels (e.g. !Action), project labels (beginning with P/) and deadline labels (beginning with ZD/).

Is ActiveInbox a finished product?

Not yet! Although the core concepts are stable now and won't change much unless you give us a very good reason :-)

Meet the team, and find out what we're building.