About us

Let us introduce ourselves!

We Love To Talk

Far below there's the story of how we came to be, but first we want to let you know what we actually care about...

We are a small company with BIG service =)

What do you get when you have a small, down to earth team whose entire sense of pride & satisfaction comes from their customer's success? A direct line to the people making the product and the decisions!

We do service very publicly

We aim to do all our support in the open via the Community Forum. (Of course you can also email and tweet us)

Public discussion dramatically increases the number of people we can help with a small team, by cutting down on repetition, and getting everyone's voice involved in ideas. It also holds us to account as there is no hiding from people's problems - any dirty laundry is there for all to see!

And with humility

We believe in a transparent, honest, no bullshit approach to what we do and say. In our early days we certainly made mistakes with individual ActiveInbox releases, and we keenly felt the impact those mistakes made on your busy lives. Our pledge is that when something arises, we are committed to keeping you informed, getting it fixed, and tweaking our processes to stop it happening again.

Just for you (and us, but no one else!)

We are in this for the long haul. We have been going for over a decade, we are profitable and the challenge for us in email is huge(ly enticing!). We do not have investors, we only serve you and will continue to grow and support you for as long as ActiveInbox fits into your life.

Lisa Reynolds

Meeter, greeter, supporterer

Lisa delights in thinking like a user and member of the community first, and being part of ActiveInbox second. It gives her the extraordinary gift of empathy to listen to any problems you have, help you solve them, and fight your corner with getting requested improvements put in when Andy is stamping his feet.

Tom Parslow

Technical true grit

Tom is happiest when boldly going where no man has gone before - and eating posh croissants. He's been doing both at ActiveInbox for several years now, recently building one of the first React Native email clients for our new app. He writes about geeky stuff like solving a Regular Expression puzzle with Haskell and gives regular talks at Javascript and Python meetups in London and Brighton.

Remi Shergold

Developer

Remi's pen chewing and muttered swearing mask his talents as a remarkably diligent and fast learning coder - whether it's mucking in with Tom's cutting edge mobile code, or inheriting the decade old code of the desktop, he will curse his way through all of it until it can be delivered to you.

Olly Thomas

Product Designer

In the Venn diagram of inate aesthetic taste, deep interest in behavioural psychology and effective project management, Olly's one of the few that belong bang in the centre. What he craves is the Minimum Lovable Product - the most elegant way to push the ceiling on how software can be joyfully experienced.

Jason Richie

Ear to the ground

Jason is simply one of the most pleasantly affable people to work with, which is why when we needed to choose who would proactively go and listen to our customer's needs, all our heads turned to him. Fortunately for everyone who wants to share their pain with us, he was naturally raring to get started.

Adhip Gupta

Full stack wizard

Adhip was a Brighton local before wisely moving back to the (even) sunnier climes of Southern India. He's a gifted full stack developer who's become integral to our team.

John Carden

Managing Management

John has a deep education in logic, and a big corporate resume, that combine with his extraordinarily effervescent nature to give us a powerful team process that keeps us humming happily along.

Danny Hope

UX wizard, possibly an actual wizard also

"Mr UX Brighton" has been bringing his extensive usability experience to our new mobile app and our product thinking across the board.

Logo Logo

Resident design agency

James Beer and his team have been officemates of ours for the last year and inbetween the table tennis tournaments, craft beers and Scaletrix battles, they've done some awesome work for us that can be seen across all our web and product interfaces.

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We have grown from humble origins ...

ActiveInbox began almost by accident back in 2006. Andy needed a simple way to control Gmail for doing customer support for another startup. He knocked a crude tool together in a couple of weeks, then threw ActiveInbox (or GTDGmail as it was then, before the lawyers got all excitable) into the wild without a second thought.

But when people started asking to donate (when it was rarer, long before Kickstarter), and forming the nucleus of a community whose warm emails kept Andy going even when there was virtually no money, he realised that ActiveInbox represented something much bigger. We've been growing simply by scratching our shared itches ever since.

Most importantly, we only serve you - because we're boot-strapped, there are no investors demanding trade offs. (And it's no secret that every cent we've made has gone back into developing the product! It's been a lean few years, but deeply rewarding, mainly due to your letters).

And even though it started as just Andy, we've now recruited a handful of world-class developers and designers, from within the community of ActiveInbox users.

Come and share problems and riff on solutions in our public forum and blog!

... And we're part of a bigger movement

We want to do our humble bit to free folks from their shackles. So we can all do a little livin' & achievin'.

Forgive me, it's about to get lofty for just a moment... but we inescapably work on ActiveInbox - and our next product - in the shadow of the Big Hairy Problems. Those which, even if we don't dedicate ourselves to them directly, we should keep in our periphery, because they hold all of us back.

And then there’s email. I know, I know, it’s laughably trivial next to the big ones. But it adds a little bit of stress and a lot of wasted time, to several billion people on the planet. Fixing that liberates those people to do a little less paper shuffling, and re-dedicate that time and energy to achieving a higher purpose. (And if it contributes to any, it’s hopefully one of those technologies that help people stay in employment, as a technology that leverages their skills to the next level).

Unlike others, we don’t believe email is dead - with a few tweaks it could be the future - because it’s the only truly open platform that connects everyone.

And let's not forget the thing that underpins our lives: the pursuit of happiness. Which, to paraphrase Martin Seligman - founder of UPenn's Positive Psychology - simply requires fizz (short term fun, before the hedonic treadmill robs us of the rush), flow (being so immersed in mastery that you don’t notice time passing) and higher purpose (serving something greater than yourself). The last one could be tricky to choose, but for me, it’s repaying the debt to the society that made your entry to the world so embarrassingly easy, by leaving the planet in a slightly better state than you found it. You know, for the kids.

On this front, ActiveInbox inherited a great deal of philosophy from GTD, in freeing your brain from overwhelming things, so you can get out of the office for a little fizz, or get into Martin’s flow state, and have the space to create, to work towards whatever higher purpose you care about.